1. Agreement
These Terms govern your use of the Trackstand Cycleworks website, customer accounts, workshop services, and related communications. Our Privacy Policy, Shop Policies, approved estimates, invoices, and other service-specific disclosures form part of your agreement with us.
If service-specific terms conflict with these general Terms, the more specific terms apply. Nothing in these Terms limits a right or remedy that cannot lawfully be waived.
2. Eligibility and Accounts
You must provide accurate information and have legal capacity to enter the applicable transaction. You are responsible for activity under your account and for protecting passwords, passkeys, email accounts, and devices used to access it.
Notify us promptly if you suspect unauthorized access. We may require identity, ownership, or pickup verification where reasonably necessary to prevent fraud or protect customer property.
3. Website Information
We try to keep service descriptions, prices, availability, schedules, and photographs accurate. Errors and changes can occur. Website content is general information and does not replace an inspection, confirmed estimate, written work order, or professional assessment of a particular bicycle or component.
4. Service Requests and Bookings
Submitting a request does not guarantee acceptance, capacity, a completion date, or a final price. A booking becomes confirmed when we accept and schedule it.
Requested dates and completion estimates may change because of inspection findings, approvals, parts availability, supplier delays, or circumstances outside our reasonable control.
You represent that you own the item or are authorized by its owner to request work. You must disclose known damage, unusual modifications, safety concerns, previous failed repairs, and intended uses that may affect the work.
5. Assessments, Estimates, and Authorization
Descriptions and preliminary estimates may be based on information available before disassembly or detailed inspection. Hidden wear, damage, incompatibility, corrosion, prior modifications, or unavailable parts may change the recommended work or price.
We will seek approval before materially exceeding an approved estimate or performing materially different work. You may decline additional work, but we may be unable to complete or safely release an item in the condition requested.
Electronic approvals and approvals recorded by staff on your instructions are treated as authorization for the stated work.
6. Parts and Special Orders
Parts and products are subject to availability and compatibility verification. Special-order, custom, installed, altered, or supplier-restricted items may be non-returnable where this is disclosed before purchase and permitted by law.
Supplier descriptions and compatibility information may be incomplete. You are responsible for providing accurate bicycle and component information. We remain responsible for exercising reasonable care when recommending or installing parts.
7. Prices, Taxes, and Payment
Unless stated otherwise, prices are in Canadian dollars and applicable taxes are added or included as shown. Payment is due according to the approved estimate, invoice, or other disclosure.
A payment authorization is not final settlement. We may correct duplicate, reversed, failed, or incorrectly allocated payments and will provide appropriate records.
Deposits, cancellation consequences, storage charges, and other fees apply only where disclosed before they are incurred or otherwise permitted by law.
8. Safety
Cycling involves inherent risks. Inspection and service reduce risk but cannot guarantee that every latent defect, future failure, misuse, accident, or maintenance issue will be identified or prevented.
You remain responsible for operating the bicycle appropriately, following safety and maintenance instructions, checking it before use, and stopping use if a new noise, looseness, warning, damage, or unsafe condition appears.
9. Communications
You consent to operational communications reasonably required to administer your account, service request, estimate, invoice, pickup, or safety issue. Marketing communications are subject to separate consent and unsubscribe rights.
Electronic delivery to the email address or telephone number associated with your account is considered delivery to you unless you notify us that the information is incorrect.
10. Acceptable Use
You must not misuse the website, interfere with its operation, attempt unauthorized access, impersonate another person, submit malicious code, scrape protected information, abuse payment systems, or use the service unlawfully.
We may restrict access where reasonably necessary to protect customers, staff, systems, property, or legal compliance.
11. Customer Content
You retain ownership of photographs, descriptions, and other content you submit. You grant us permission to store, reproduce, and use that content as reasonably necessary to provide the requested service.
We will not intentionally publish customer content or personally identifying service information for promotional purposes without authorization or another lawful basis.
12. Intellectual Property and Third-Party Services
The website, software, branding, original text, graphics, and service materials are owned by Trackstand or their respective licensors. They may not be reproduced or commercially exploited without permission.
Authentication, communications, maps, social media, and linked websites may be operated by third parties under their own terms and privacy policies. We do not control independent third-party services.
13. Warranties and Responsibility
We will provide services with reasonable care and supply goods in accordance with applicable law. Manufacturer warranties may also apply.
To the extent permitted by law, we are not responsible for loss caused by inaccurate customer information, undisclosed conditions, normal wear, misuse, accidents, unauthorized modifications, customer-supplied parts, ignored safety advice, or events outside our reasonable control.
Nothing in these Terms excludes responsibility for our negligence, wilful misconduct, deficient workmanship, misrepresentation, or any statutory warranty, consumer right, or liability that cannot lawfully be excluded.
14. Service Refusal and Account Closure
We may refuse or stop work where a request is unsafe, unlawful, abusive, outside our capability, or cannot be completed responsibly. If work stops, you remain responsible for authorized work and non-returnable parts already obtained, subject to applicable law.
You may request account closure. We may retain transaction, safety, accounting, warranty, and dispute records as described in the Privacy Policy.
15. Changes, Governing Law, and Contact
We may update these Terms prospectively. The terms disclosed when a service transaction is entered into continue to govern that transaction unless both parties agree to a lawful change.
These Terms are governed by the laws of British Columbia and the applicable laws of Canada. Questions or complaints may be directed to Trackstand Cycleworks using the contact information published on our website.